“At the time I started with the City, performance reviews were being recorded in Excel spreadsheets. Obviously, the process was entirely manual, tedious and time-consuming but with no other tool available, it was the best we could do. My objectives in sourcing a performance management software were threefold: it had to allow for clear expectations – both competencies and goals; it had to be so simple to use that managers could own the process with comfort even if they didn’t use the system very frequently and it had to be cost effective.
I considered several options and Reviewsnap met all my needs and then some. Managers and employees can enter in goals for the review period, ratings are customizable and both competencies and goals are available to rate. It is super simple and intuitive to use and the extras like journal entries and kudos are relevant and valuable. We use the kudos function as the foundation of our employee recognition program! Additionally, as administrator, there are very few issues I cannot solve but when one is beyond me, support is immediate.
Reviewsnap has enabled me to implement a performance management program that managers and employees want to participate in and that is worth everything!”