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Learn Front Line Jobs

The more you know about the operations of your business, the easier it will be to make informed decisions. Spend some time working side-by-side with your front line employees to gain a better understanding of what they go through each day and to get a better feel for the processes they undertake. This knowledge will help when focusing on process refinement and when making operational decisions. Also, you will gain the perspective of your customers and have an opportunity to identify problems with customer service.