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Learn and Understand Front Line Jobs

Have you ever had a manager request or assign you a task and want it done in a time frame that was simply not realistic? This probably happened because they did not understand your job and day-to-day tasks. This generally leads to mistakes, stress and unrealistic expectations.

The more a manager knows about the day-to-day operations of your business, the easier it will be to make informed decisions. Spend some time working side-by-side with your front line employees to gain a better understanding of what they go through each day and to get a better feel for the processes they undertake.

This knowledge will help when focusing on process refinement and when making operational decisions. Also, you will gain the perspective of your customers and have an opportunity to identify problems with customer service.