Employees and Profits
Success in business is almost entirely dependent upon the quality of the people a business employs. Those that hire and promote people who fit their jobs well and are considered high performers tend to do well.
Those that have a casual attitude about hiring, training, retaining and promoting high performers tend to struggle. While product/service offered, the economy and a little luck often play into the success of the business, it is people that determine its long-term success. Far too many businesses do not do a good job of hiring the right people for the job. They then compound that problem by retaining employees who have little or no chance of being productive.
We cannot stress enough the importance of taking enough time and working hard to hire the best people possible.