SUPPORT

Our goal is to provide outstanding service to all of our clients. The development and design of the ReviewSNAP™ site has been undertaken with careful consideration to functionality and ease of use as well as an understanding that our clients want fast page loading, security, and no down time. We are confident this site will meet or exceed all of our clients' expectations.

In the event that you would need to speak with someone about the use of the site, need futher instructions, need help with initial setup, or anything else, we strongly encourage you to call us. Or if you are still in the decision making process about using the site, please contact us with any questions you might have. We will never put any pressure on you to buy.

The online demo available on this site provides a good overview of how the site can be used. Also, we encourage you to take advantage of our 21 day free trial offer. The free trial gives you access to all of the features of the system and to our Customer Care Consultants.

Also, a PDF reference guide that you can print is available once you have login access to the ReviewSNAP™ system either through the free trial or after you decide to become a ReviewSnap™ subscriber.

Remember that we welcome your telephone call. Don't hesitate to call us with any questions you might have. Our support team will answer all of your questions.

Frequently Asked Questions

Q. Do I have to add software to any of my computers or servers to use the ReviewSNAP™ system?

A. No additional software is required. ReviewSNAP™ is an on-demand service operating in a highly secure environment that is accessible from any computer that has Internet access.

Q. Can our employees located in other offices use the system?

A. Yes. The beauty of the ReviewSNAP™ system is that you only need Internet access to use it regardless of where you or your employees are located. And it is available 24 hours a day, 7 days a week.

Q. What if we need support or help with anything in the system?

A. We are available during regular business hours (generally 8am to 8pm CST) via a toll-free telephone call at 1-800-516-5849. Our Customer Care Consultants will help you with your questions and assist you in your setup process if you so desire. We focus on providing outstanding customer service and will work hard to gain your trust and confidence. We can also be reached from the Contact Us page on this website.

Q. How are managers notified when reviews are due?

A. As the end of any given review period appraoches, managers are sent notification emails to alert them of the upcoming review(s). The system handles all of this automatically and you do not have to trigger anything to ensure the emails are sent.

Q. Is the system easy to understand and use?

A. Definitely. When the system was defined and designed, the primary focus was on flexibility and ease-of-use. The initial setup is straightforward and simple and using the system is very easy. If desired, we will provide a free telephone consultation to assist you in getting your data into the system and how to use the system. We are available to assist you when you need help as well. Our business model is based on outstanding customer service and quality. We are more than happy to help out whenever you may need assistance.

Q. How flexible is the system?

A. ReviewSNAP™ was designed for maximum flexibility and ease of use. You can create your own review forms or use or modify one of the standard forms provided. You can select from four standard rating scales, modify them, or create your own. The system defaults review periods to employee anniversary date, but you can create review periods that align with your specific needs. Managers are assigned to employees as you set up each employee and are notified via email as reviews become due. If you prefer to weight goals/key indicators, that option is available. There are a number of other features that you will find both flexible and useful as well.

Our Guarantee: We guarantee satisfaction with all of our products and solutions. If you are not 100% satisfied, we will refund your money in full.